exit_to_app Delegates Sign In
X Close

Frequently asked questions

Got a question? Before you get in touch, please check below to see if you can find an answer.

Down arrow

Frequently Asked Questions

Who are Tigerlily Training?

We are a member of The First Aid Industry Body and a not for profit training organisation. We are the leading training provider for the childcare industry with courses that are fun, flexible, comprehensive and tailored to those caring for and working with children.

We have delivered Paediatric First Aid Training to over 25,000 nursery workers, teachers, nannies and child-minders. The first training provide to deliver a blended Paediatric First Aid Course and an online Anaphylaxis awareness course. Our aim is to continue providing the highest standard of training at a very competitive cost.

Do our courses meet the new (2014) Ofsted Guidelines?

Yes; Tigerlily Training are members of The First Aid Industry Body (FAIB). FAIB regularly monitor and assess our processes and courses to ensure that we are delivering the highest standard of training. We are proud to be affiliated with this industry body.

I have heard that the level 3 Paediatric First Aid Course is the new Ofsted requirement?

No; this is simply not true - Ofsted clearly state that the course can either be a nationally recognised qualification or delivered by a Training Organisation who is a member of a trade industry body who monitors their members – such as the FAIB.

We have looked closely at the Level 3 Paediatric First Aid Course and in our opinion this course provides very little if any benefit to the learner over a 12 hour Paediatric First Aid Course. The additional costs and paperwork requirements of the Level 3 course would mean a 20% cost increase to our clients which in our opinion is unnecessary.

How does your blended learning course work?

Our many years training experience has taught us that recall is higher when using fun and interactive methods combined with visual aids.

The one day practical session will ensure that your learning experience is enjoyable. You will work with your trainer in small groups of 2 or 3 to practice and explore all areas of paediatric first aid. On completion of the practical or l day you will receive a unique e-learning code that will give you access to our e-learning module. This module contains 19 sections on paediatric first aid. You can log in and out of this module as often as you like and work at your own speed. On completion of the e-learning module you will receive your certificate by first class post.

What time does the practical course start?

The Practical Course starts at 10am and finishes at 5pm - those who are also completing the anaphylaxis training will stay on till 5.30pm.

What do I need to take to the course?

You must bring ID with you so the trainer can check your identity. We advise that you wear comfortable clothes and bring a packed lunch with you.

Who are your trainers?

We have approximately 40 trainers who deliver courses for us across the UK. All of our trainers are specialists in Paediatric First Aid and many having a childcare/nursing or paramedic background.

Can I take my child to the training?

Unfortunately not as this can cause disruption to the group – it may also mean that you won’t be able to give 100% focus to the training.

Are there breaks in the training?

Yes; you will have two 15 minutes breaks and a lunch break of 45 minutes.

Can I complete Anaphylaxis training?

Yes; this can be added to your course at the time of booking. Or if you decide to stay and complete the extra training at the end of the course you will just need to call us to make payment of £19.95 before we can release your certificate.

Will I be asked to complete an assessment?

Yes; there is a low-stress practical assessment and you will be asked to complete a simple and quick online assessment after completing your course. Don't worry, you will be supported through this process.

What happens if I lose my certificate?

All our certificates are sent by registered post. If you have require a replacement just simply call our admin team who will arrange this for you. Please note there is a £10 charge for a replacement certificate.

What happens if I book the course but can't attend?

As per our terms of booking - unfortunately as our classes are restricted to 12 delegates unless 48 hrs notice is given then you will have to pay again to attend another course.


Make sure your First Aid qualifications are always up to date.

Fill in the form below and we will send you a reminder before your current qualification expires.

Thank you.

You have been registered.

You will receive a reminder before your certificate expires.

Set another reminder

Close this window

dialpad 0300 3020 999Book a course arrow_forward