FAQs
Important Notice – Email Service Disruption

Important Notice – Email Service Disruption

We are currently aware of a wider technical issue affecting email services, which is impacting the sending and receiving of emails.

We apologise for any inconvenience this may cause. Our team remains available via telephone, and we are continuing to operate as normal.

If your enquiry is urgent, please contact us by phone and we will be happy to assist.

Thank you for your patience and understanding.

0300 3020 999
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Frequently Asked Questions for FAQs

plus-circleminus-circleHow to Apply for you Accreditation Award

Complete the application form and send it by email or post. You must agree to our Terms and Conditions.

plus-circleminus-circleIf we are part of a chain, group, trust, multiple settings is the award valid for all?

No, each setting must complete a separate application form.

plus-circleminus-circleHow does this affect my current Accreditation?

From guiding clients and learners to the right courses; providing full support to ensure the highest level of service and also working hand-in-hand with training and compliance, we are looking to improve your journey with us. By completing the updated application and agreeing to our new T&Cs your accreditation will be updated.

plus-circleminus-circleHow much does it cost?

There’s no additional cost for the Award, however a physical plaque can be purchased for an additional £30 plus VAT.

plus-circleminus-circleHow do I book Refresher Training?

Through your client portal. Annual First Aid Refresher Training: Guarantee all designated first aiders attend annual refresher training to keep their skills current and effective.