Frequently Asked Questions

Who are Tigerlily Training?

Tigerlily Training is one of the UK's leading First Aid & Safety Training organisations. We offer a wide range of Ofqual regulated and non-regulated courses tailored to businesses and individuals across many sectors, such as Childcare & Education, Adult Care, Hospitality, Manufacturing and Construction.

We deliver training to over 100,000 learners each year. As a market leader, we were the first to offer Blended Learning to the First Aid Sector and continue investing in our online and blended training platforms.

As an approved centre of Awarding Organisation CTQ (www.ctq.org.uk), we guarantee our clients and learners the highest standard of quality assured training.

Do our courses meet sector guidance

Tigerlily Training is an approved training centre of the Awarding Organisation CTQ.

Using an Ofqual-regulated training provider offers several benefits:

Quality Assurance: Ofqual (Office of Qualifications and Examinations Regulation) ensures that the qualifications meet high standards of quality and credibility. This means the training provider follows rigorous guidelines and maintains consistent course quality.
Recognition: Qualifications from Ofqual-regulated providers are widely recognised and valued across the UK and internationally. This can enhance your career prospects and provide greater education opportunities or employment opportunities.
Confidence and Trust: The Ofqual logo on certificates is a mark of quality that instils confidence in employers, educational institutions, and learners.
Compliance and Standards: Providers must always comply with the Awarding organisation's policies and processes, ensuring the training is up-to-date and relevant.

What are the benefits of Blended First Aid Training?

Tigerlily was the company that brought Blended Learning to the First Aid Industry in 2004, and we remain the leader in this field. There are many benefits to blended learning:

Blended first aid training combines online learning with in-person practical sessions, offering several benefits:

Flexibility and Convenience: Learners can complete the theoretical part of the training online at their own pace, fitting it around their schedules. This makes it easier to balance training with other responsibilities.
Interactive Learning: Online modules often include interactive content such as videos and quizzes, which can enhance engagement and understanding.
Hands-On Practice: The in-person sessions focus on practical skills like CPR and wound care, allowing learners to apply their knowledge in real-life scenarios under the gudiance of a qualified instructor.
Better Knowledge Retention: Combining self-paced online learning with hands-on practice helps reinforce the material, leading to better retention and confidence in applying first aid skills.

When do I need to complete by e-Learning?

You must complete your eLearning in full before the practical day, as you will be assessed by the trainer on all areas of content. You can start your eLearning up to 6 weeks before the practical course, and we will send eLearning codes via email at the time of course booking.

Are there breaks in the training?

We aim to provide two 15-minute comfort breaks and a 45-minute lunch break. The timings of these breaks will depend on the trainers, training plan for the day.

What should I bring to a First Aid Course?

We provide simple QR code course registration, so we ask that you bring a fully charged smartphone and a photo ID for verification. You will also need your smartphone to access the end-of-course multiple-choice questionnaire.
Please wear comfortable clothes that allow you to kneel on the floor for practical demonstrations.
You must demonstrate CPR and Recovery as in a real-life situation, so you must be able to kneel on the floor for a minimum of 5 minutes.
We guarantee that there will be access to refreshments. We therefore suggest you bring a packed lunch and hot drinks.

Will I be asked to complete an assessment?

Being a work-based First Aider is a big responsibility. Therefore, assessment in a first aid course is essential to demonstrate that the learner has the competence to be certificated and is confident in their ability to provide adequate first aid.

Your trainer/assessor will assess all practical elements of the course in small groups of 2 or 3 and you will be notified in advance when an assessment is required. You will also need to complete a final end-of-course multiple-choice quiz.

If you don't pass either element of the course, please don't worry. We are here to support you in gaining this qualification, and our team will help you take the steps to achieve your First Aid Certification.

Can I take my infant or child to the training?

Our courses are work-based training; therefore, all learners must be in an environment conducive to learning and free from distractions. Hence, we can not allow persons under 16 into the training room.

Our learner numbers are restricted to 12 per trainer, so we can only allow the person on the booking form to attend training. If you do need special assistance, please contact us on 0300 3020 999 or see our Special Considerations, Reasonable Adjustments policy.

What happens if I book the course but can't attend?

Our booking terms and conditions state that the following refund/amendment schedule:

Four weeks or more prior to the course date: You are eligible for a full refund or course transfer

Between Four weeks and Seven Days prior to the course date:

You can cancel with a 50% refund
You can transfer to another course date with a 10% charge
You can transfer the course to another individual free of charge

Less than seven days prior to the course date:

No refunds or course transfers are possible.
The full fee must be paid if a learner wishes to re-book a course.

Please note our courses are limited to 12 learners. unfortunately, regardless of the reason for non-attendance or late attendance, we are unable to provide free or discounted course transfers.

How do I get my Certificate?

As part of our Environmental Policy, Tigerlily are committed to reducing our environmental impact and continue to improve our environmental performance. We have a responsibility to reduce the paper, packaging and hardcopy materials used. We therefore now use modern technology to issue e-certificates. Your e-certificate is a valid form of certificate and is accepted by all accreditation bodies and you will be emailed a link with your certificate, following course completion, which will contain a unique QR code so your employer or statutory body can view and verify.

For EFAW and FAW certificates we provide optional credit card certificate for lanyards when needed to gain site or company access. Contact us to discuss this option.

If you have booked an in-house course, links to your certificates for all staff can be found in your client portal.

What happens if I lose my certificate?

Your e-certificate will be sent by email on completion of your course, however if you require another link, please contact us. For all in-house bookings, your can access these links via your client portal.

If you have paid for a paper certificate and require a replacement, please call our admin team who will arrange this for you, however there is a £10 charge for a replacement paper certificate.

How do I use the Client Portal?

View our user guide for instructions on how to use the Client Portal

Please note our phone lines are currently closed for staff training.

Opening hours: