Covid-19Click for more information...

Covid-19

We continue to deliver face-to-face COVID-safe First Aid Training Courses at our 100 UK training centres and on-site at our client's premises. 

  • Our training centres will be large enough to continue social distancing
  • Our trainers are expected to wear a visor during course delivery and a mask during the assessment. Learners are asked (unless exempt) to wear a mask when entering and moving around the venue
  • As per the RESUS Council guidance for paediatric first aid training learners must demonstrate rescue breaths. Learners will be given their own thoroughly cleaned manikin for use during the practical assessment
  • To keep everyone safe we ask that all learners complete an at-home lateral flow test prior to attending the training

If you are looking for First Aid Training at our training centres, please click here to Book a Course Online or for training at your workplace; please Submit an Enquiry or call on 0300 3020 999

Worried about first aid training during COVID? Read our verified Reviews or speak to one of the team

Updated 19/07/2021

EYFS 2021 First Aid UpdateOur Blended First Aid Meets Full Guidance, click to find out more...

EYFS Framework Update - Blended First Aid Meets Full Guidance

We are delighted that the Department of Education continues to recognise Blended First Aid in the New EYFS Framework that comes into effect on the 1st September 2021 and you can be guaranteed that Tigerlily meets the full guidance.
Our Blended Full Paediatric Course covers all elements of the Emergency Paediatric Course during the trainer-led practical day and our eLearning module contains only the additional content required to gain the Full Paediatric First Aid Qualification.

Call us today to book your course on 0300 3020 999, alternatively Book a Course Online.

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Frequently asked questions

Got a question? Before you get in touch, please check below to see if you can find an answer.

Frequently Asked Questions

plus-circleminus-circleWho are Tigerlily Training?

The UK's Leading not-for-profit First Aid Training Company, Tigerlily Training. Established in 2004 we provide First Aid for Early Years and Childcare, Schools and Education Sector, Fire Safety and Mental Health Courses at our client's premises and our 100 UK training venues.

We are training providers to industry sectors across the UK and we pioneered blended learning for the first aid sector. Tigerlily Training ensures that our eLearning product remains the leader in the market.

We provide a mix of regulated (RQF) courses and non-regulated courses.

We adhere to the guidance of The HSE, Department for Education and The UK Resus Council and as a member of a trade body, CTQ, we are an approved training centre.

We are proud of our not-for-profit company status, which means we re-invest company profits into improving and extending our training services and course portfolio.

plus-circleminus-circleDo our courses meet sector guidance

Tigerlily Training is accredited and monitored by CTQ (Certify Training Qualifications), a professional body for first aid training providers. In conjunction with our accreditation, we operate a thorough quality system (ISO9001) that consistently reviews and monitors our Trainers, Venues and Course Material to ensure that we are delivering the highest standard of training.

All our statutory courses such as FAW, EFAW, Paediatric and Fire Safety meet The HSE guidance and Ofsted registration requirements.

Our Paediatric Courses are suitable for EPA (End Point Assessment) for the Early Years Educator and EYFS requirements.

plus-circleminus-circleHow does your blended learning course work?

Our many years of training have taught us that recall is higher when using fun and interactive methods combined with visual aids.

Blended learning is delivered as a mix of trainer led practical learning and at home eLearning modules. You will receive a unique eLearning code that will give you access to our eLearning system, that you can log in and out of as often as you like and work at your own speed. We recommend completing the eLearning before your practical session, so that if you have any further questions about what you have learnt, you can discuss this with your trainer, however you will have up to four weeks following your practical session to complete the eLearning module to receive your certificate. The eLearning module supplements the teaching you have received in the classroom. During the practical session, you will work with our trainer in small groups of 2 or 3 to practice and explore all areas of first aid. 

On completion of the course you will receive an email with a link to your e-certificate. If you would like a paper certificate, please contact us.

plus-circleminus-circleWhat time does the practical course start?

All courses held at our UK wide training venues will start promptly at 9.30am and will finish at 16.30pm. Please ensure you arrive in plenty of time for the start of the course, unfortunately, if you are late and the course has started you will be turned away and need to rebook and pay for another course.

If you have booked an in-house course, timings will be arranged at time of booking with your account manager.

plus-circleminus-circleAre there breaks in the training?

Yes; you will have two 15 minutes breaks and a lunch break of 45 minutes.

plus-circleminus-circleWhat do I need to take to the course?

You must bring ID so the trainer can check your identity for certification purposes.

We advise that you wear comfortable clothes and advise against wearing tight trousers or a short skirt, as you will be required to kneel on the floor to complete your CPR practise and assessment.

We suggest that you take a packed lunch with you and refreshments for the day as we cannot guarantee what facilities will be available at each venue.

plus-circleminus-circleWho are your trainers?

We have approximately 120 experienced first aid trainers who deliver courses for us across the UK. Our trainers are passionate about First Aid and Health & Safety and many have a medical or emergency services background.

plus-circleminus-circleWill I be asked to complete an assessment?

Yes; to gain your certificate you will need to show competence in the subject taught. On any of the face-to-face training, the trainer will assess your practical skills during the practical day – this assessment will be group-based. You will not be expected to demonstrate in front of the class.

All of our trainers hold a teaching qualification; they are skilled and experienced in working with learners to gain their qualification.  

You will be required to complete a number of assessments during the eLearning and a final multiple-choice assessment. 

plus-circleminus-circleCan I take my child to the training?

Unfortunately not - we deliver work based certificated training, therefore, it is essential that all learners are 100% focused on the day with no distractions. It is also essential that all learners are present entirely for the full course, we are very strict with start and finish times.

plus-circleminus-circleWhat happens if I book the course but can't attend?

Our booking terms and conditions state that the following refund/amendment schedule:

Four weeks or more prior to the course date: You are eligible for a full refund or course transfer

Less than four weeks but more than one week prior to the course date: You can cancel with a 50% refund or transfer to another course date free of charge (please note only one transfer is possible)

Less than one week (7 days) prior to the course date: No refunds or course transfers are possible. The full fee must be paid if a learner wishes to re-book a course.

Please note our courses are limited to 12 learners so regardless of the reason for non-attendance or late attendance we are unable to provide free or discounted course transfers.

plus-circleminus-circleHow do I get my Certificate?

As part of our Environmental Policy, Tigerlily are committed to reducing our environmental impact and continue to improve our environmental performance. We have a responsibility to reduce the paper, packaging and hardcopy materials used. We therefore now use modern technology to issue e-certificates. Your e-certificate is a valid form of certificate and is accepted by all accreditation bodies and you will be emailed a link with your certificate, following course completion, which will contain a unique QR code so your employer or statutory body can view and verify.

For EFAW and FAW certificates we provide optional credit card certificate for lanyards when needed to gain site or company access. Contact us to discuss this option.

If you have booked an in-house course, links to your certificates for all staff can be found in your client portal.

plus-circleminus-circleWhat happens if I lose my certificate?

Your e-certificate will be sent by email on completion of your course, however if you require another link, please contact us. For all in-house bookings, your can access these links via your client portal.

If you have paid for a paper certificate and require a replacement, please call our admin team who will arrange this for you, however there is a £10 charge for a replacement paper certificate.