Frequently Asked Questions for Trainers

Tigerlily Training Statement on the Use of De-Choking Devices

As a provider of Regulated First Aid Training, Tigerlily Training is committed to delivering instruction that aligns with the latest guidance from authoritative bodies, including the UK Resuscitation Council (UKRC), the Early Years Foundation Stage (EYFS), and the Health and Safety Executive (HSE).

We are aware of the growing interest in suction-based airway clearance devices such as the LifeVac. However, we do not currently endorse or include the use of these devices in our training programmes. This position is based on the UK Resuscitation Council’s official guidance, which states that:

“We do not currently support their use, as there is insufficient research and evidence on the safety or effectiveness of these devices. We are concerned that the use of these devices could delay established treatments for choking.”
— Resuscitation Council UK, updated May 2024

Instead, we continue to teach and promote the evidence-based protocols for managing choking incidents, including encouraging effective coughing, administering back blows, abdominal thrusts (for adults and children), and chest thrusts (for infants), followed by CPR if the individual becomes unresponsive.

To further support those working with and caring for infants, we offer a monthly FREE Safer Feeding webinar, designed to raise awareness and share best practices around feeding safety and choking prevention.

We remain committed to safeguarding lives through trusted, regulated, and research-backed training.

For more information, you can view the UK Resuscitation Council’s full statement on their official website.

It's so important to be prepared. All trainers are expected to take the following:

• Full Training Kit as per our current kit list
• A hard copy of the Register/Evidence Log/spare MCQ papers
• Copy of the qualification specification (if regulated) and Training Plans
• ID Badge (this may be needed for entry)
• DBS check - especially if delivering at a children's centre or school

We understand that signal can sometimes be unreliable, particularly in certain locations. To keep everything running smoothly, please ensure you always carry a folder containing printed MCQ papers as a backup. These should only be used if needed, but it’s important to have them available just in case.

For CTQ courses, please remember that learners may only complete Paper 1 once. If a resit is required, you’ll need to provide Paper 2, so make sure both versions are included in your folder.

Yes, an Enhanced DBS check, ideally registered with the Update Service, is required. If you don’t already have one, we can apply for it on your behalf. Just get in touch with us to discuss the details, costs, and next steps.

Yes, you’ll need both Professional Indemnity (PI) and Public Liability (PL) insurance. The minimum required cover for each is  £1,000,000. This ensures you're protected while working and meets our compliance standards.

If a learner is late:
We allow a 15-minute grace period. Learners arriving after this time will unfortunately need to be turned away. If you’re unsure whether to admit a late learner, please call us for guidance before proceeding.

Do I have to check photo ID for each learner?

Yes, learners are required to bring photo ID to the course. As part of the registration process, please make sure to verify their date of birth against the ID provided to ensure accurate records and compliance.

If a learner’s name is incorrect or they’ve been replaced:
Please email us as soon as possible with the correct name or details of the replacement learner. We’ll update our records to ensure the learner can register and receive their certificate without any issues.

If a learner does not attend:
Simply mark the learner as ‘Not Attending’ on the sign-off sheet. No further action is required on your part.

How do I refer a learner:

To refer a learner, simply click the ‘Refer’ button during the sign-off process and include clear comments explaining the reason for the referral. It’s important that the learner is informed they’ve been referred.

How do I invoice?

To invoice, go to the Billing section of your portal and upload a single invoice that includes all courses delivered within the month. Be sure to include your bank details, course dates, and venue addresses, and ensure the invoice is submitted by the last working day of the month it relates to. This helps us process everything smoothly and on time.

When do I get paid?

If you have invoiced correctly, payment will be in your bank account by the 6th working day of the following month

Can I claim for parking?

Our rates are inclusive of all fees, including travel and parking.

The WhatsApp group is intended for industry-related updates, announcements, and useful training insights. We kindly ask that any personal queries or individual concerns be directed to us privately, so we can support you more effectively and keep the group focused.

Yes, you can cancel, but we kindly request that you provide at least 5 days’ notice. While we understand that unexpected circumstances can arise, we kindly ask that you only book onto courses you’re certain you can attend. This helps us manage resources effectively and ensures fairness for other trainers. Please note that cancellations are monitored, so it's important to be mindful when committing to a course.

TLT has introduced QR codes for learner registration and end-of-course assessments. This system helps to reduce paperwork, save trainer time, and provide a faster, more efficient experience for both learners and trainers.

How it works:

• At the start of the course, learners scan the QR code, select their name, and show their ID to the trainer. This process registers them as attending.

• One hour before the course ends, the final exams are released to learners.

• Learners must complete their exams in the classroom under trainer supervision, following exam conditions. (Please see the Assessment and Exam Process video under Trainer Resources for full guidance.)

Using QR codes ensures TLT maintains a clear, auditable log of course times and learner attendance.