Head of Training & Compliance

Lead our training delivery, trainer network, recruitment, quality assurance and compliance — making sure every course we sell is delivered by a capable, qualified trainer, to the highest standards.

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Location: Hurstpierpoint, W. Sussex
Type: Full-time · office-based
Level: Senior leadership
Team: Training & Compliance

About the role

Join a growing business where quality, people and delivery matter. Tigerlily First Aid Training is looking for an exceptional Head of Training & Compliance to lead our training delivery, trainer network, recruitment, quality assurance and compliance functions — a senior leadership role with significant responsibility and visibility right across the business.

You'll make sure every course we sell is delivered by a capable, qualified trainer, while holding the highest standards of quality, compliance and customer experience. We're looking for someone who pairs strong operational leadership with excellent planning, people management and recruitment skills — proactive, commercially aware, and able to anticipate challenges before they arise.

The working pattern: this is a visible, hands-on leadership role based full-time at our Hurstpierpoint office. Flexibility to support operational issues outside standard hours — including occasional evenings and weekends — is required.

What you'll be responsible for

Leadership & team

Lead the Training & Compliance function and manage a high-performing team.
Coach and develop your direct reports, building a culture of accountability and continuous improvement.
Act as the senior escalation point for training delivery issues, including out-of-hours support when needed.

Trainer coverage & capacity

Make sure every booked course is covered by a suitably qualified trainer.
Manage trainer utilisation, coverage planning and workforce capacity.
Forecast trainer demand to keep pace with business growth.

Recruitment & growth

Build a robust recruitment pipeline to support our growth.
Recruit, onboard and develop trainers across the UK.

Quality & compliance

Maintain compliance with awarding body, HSE, RCUK and EYFS requirements.
Drive quality assurance, trainer observations, standardisation and CPD.

Insight & collaboration

Monitor and report on recruitment, trainer network performance and operational KPIs.
Provide regular management information and insight to the senior leadership team.
Work closely with Commercial and Operations to keep delivery smooth and efficient.

About you

You'll be an experienced leader with a background in training, compliance, operations, workforce planning or learning and development.

What you'll bring

Experience managing teams and driving performance through KPIs.
Strong recruitment and workforce planning experience.
Experience managing a dispersed, freelance or associate workforce.
Excellent organisational and problem-solving skills.
A strong grasp of quality assurance and compliance processes.
Confidence analysing data and producing meaningful management reports.
The ability to stay calm under pressure and make sound decisions quickly.
A hands-on approach and the willingness to lead from the front.

Why join Tigerlily?

Be part of a growing, ambitious organisation.

Make a genuine impact on business growth and service quality.

Enjoy a varied role with autonomy, responsibility and room to shape the future.

Join a supportive, collaborative senior leadership team.

Lead a critical function at the heart of the business.

Ready to lead?

If you're passionate about building high-performing teams, maintaining exceptional standards and driving operational excellence, we'd love to hear from you.

Apply now