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Frequently asked questions

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Frequently Asked Questions

Who are Tigerlily Training?

Tigerlily are a not for profit training organisation established in 2008. We are the leading training provider for the childcare industry with courses that are fun, flexible, comprehensive and tailored to those caring for and working with children.

We have delivered Paediatric First Aid Training to over 75,000 nursery workers, teachers, nannies and child-minders. We were the first training provider to launch blended learning for Paediatric First Aid. Our aim is to continue providing the highest standard of innovative training at a very competitive cost.

Do our courses meet the new (2017) Ofsted Guidelines & HSE Requirements?

Yes; Tigerlily Training are an accredited training centre with TQUK. We operate a thorough quality system (ISO9002) that consistently reviews and monitors our Trainers, Venues and Course Material to ensure that we are delivering the highest standard of training. 

How does your blended learning course work?

Our many years training experience has taught us that recall is higher when using fun and interactive methods combined with visual aids.

The one day practical session will ensure that your learning experience is enjoyable. You will work with your trainer in small groups of 2 or 3 to practice and explore all areas of paediatric first aid. On completion of the practical or l day you will receive a unique e-learning code that will give you access to our e-learning module. This module contains 19 sections on paediatric first aid. You can log in and out of this module as often as you like and work at your own speed. On completion of the e-learning module you will receive your certificate by first class post.

What time does the practical course start?

The Practical Course starts at 10am and finishes at 5pm - those who are also completing the anaphylaxis training will stay on till 5.30pm.

What do I need to take to the course?

You must bring ID  so the trainer can check your identity. We advise that you wear comfortable clothes and bring a packed lunch with you.

Who are your trainers?

We have approximately 80 trainers who deliver courses for us across the UK. All trainers are specialists in Paediatric First Aid and many having a childcare/nursing or paramedic background.

Can I take my child to the training?

Unfortunately not - we deliver work based certificated training. Therefore; it is essential that all learners are 100% focused on the day with no distrubtions.  It is also essential that all learners are present entirely for the full course, we are very strict with start and finished times.

Are there breaks in the training?

Yes; you will have two 15 minutes breaks and a lunch break of 45 minutes.

Can I complete Anaphylaxis training?

Yes; Anaphylaxis training is now included in the Full Paediatric First Aid Course. Those booking the Emergency Paediatric First Aid can pay an extra £19.95 

Will I be asked to complete a test?

To gain your certificate you will need to show a good understanding of the subject taught. The trainer will assess your practical skills during the practical day – this assessment will be group based. You will not be expected to demonstrate in front of the class.  You will be required to complete a number of assessments during the E-Learning; you will have access to our First Aid Manual to guide you through this process.

What happens if I lose my certificate?

All our certificates are sent by post and are also downloaded as PDF’s. If you require a replacement hard copy just simply call our admin team who will arrange this for you. Please note there is a £10 charge for a replacement certificate.

What happens if I book the course but can't attend?

As per our terms of booking - unfortunately as our classes are restricted to 12 delegates unless 48 hrs notice is given then you will have to pay again to attend another course.